Delete your BrokerDesk account
You can delete your account and its data at any time, in the app or by email.
In the app (quickest)
- Open BrokerDesk and tap your profile icon at the top of My Listings to open Settings.
- Scroll to the bottom and tap Delete account.
- Check what will be deleted, then tap Send code and enter the code we send by SMS to your number.
- Your account is deleted straight away and you are logged out.
Agency owners can export every listing to Excel first: on the same screen, tap Export your listings first.
Without the app
If you no longer have the app or your phone, email contact.besserwisser@gmail.com with the subject "Delete my account" and the mobile number you log in with. We will contact you on that number to confirm the request comes from you, then delete the account within 7 days and reply when it's done.
What is deleted
| If you are | What goes |
|---|---|
| The agency owner | Your account and login, and everything your agency stored: every listing, private details (owner contacts, addresses, commission, notes), photos, files, saved searches and backups. Your staff member loses access. |
| A staff member | Your login, and your name and number are removed from the agency. The listings you added stay with the agency, because they belong to it. |
Data is removed from our servers at once and from your phone when you delete in the app. If a copy remains in a provider's routine backup, it expires within 7 days. We keep nothing else.
Subscriptions are separate. Deleting your account doesn't cancel a Google Play or App Store subscription. Cancel it in the store (Google Play: Payments and subscriptions; iPhone: Settings, your name, Subscriptions) so you aren't charged again. The stores keep their own payment records.
Questions? Write to contact.besserwisser@gmail.com. See also our privacy policy.